We collect information about you when you fill in our online enquiry form, or correspond with us by e-mail or phone. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. The information we typically collect is personal information such as your full name, mailing address, e-mail address, and telephone number. We will also collect details of the property you wish to sell.
We collect information about you to process the sale of your property, manage your account and to contact you about services and offers we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We may share your personal information with trusted service providers, with whom we have a contractual relationship to perform, or assist us in performing, any of the functions required for the sale of your property, ensuring that they have all necessary data protection policies and procedures in place so that we may offer you additional services for the sale of your property in the instance that it is not possible progress with the sale.
If you agree, we will pass on your information to our affiliated companies so that they may offer you their products and services.
We may release information to regulatory or law enforcement agencies, if we are required or permitted to do so. Where sensitive personal data is included in the information you send to us, we limit our use and disclosure of such sensitive data other than where permitted by law.
We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your information through our marketing efforts, we will retain your data for as long as is necessary to administer the any sales.
We will not directly market to you for longer the term off 2 years or our transaction for the sale of your property unless you consent to receive direct marketing by opting in again before the expiry of that two-year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your e-mail address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.
We rely on two of the legal reasons in the data protection regulation to allow us to collect and use your personal information – “consent” and “legitimate interest”.
You do not have to give your consent and you have the right to withdraw your consent at any time.
Sometimes we may use your personal information because we believe you expect us to contact you with information about our products and services or provide you better service, such as:
At any time you can ask us not to contact you.
If you give us your consent or we believe that you expect us to contact you, we may use your personal information to provide you with information about our products and services. We may contact you by telephone, SMS, post or email.
In order to improve our services we sometimes conduct analysis on the information we collect to look for trends in the behaviour of our customers. This allows us to understand what our customers want and need.
If you feel your personal data has been misused or you feel that we have not kept your personal details secure, you should contact our Data Protection Officer Neville Douglas in the first instance to log a complaint.
If you are unhappy with our answer or you need any further advice, you should contact the Information Commissioner’s Office (ICO) on the details below:
Telephone: 0303 123 1113
The ICO can investigate your claim and take action against anyone who’s misused your personal data.
Familiar Homes buyers Ltd are subject to the Money Laundering Regulations 2017. This means that we have to gain and hold identification and proof of address for all customers. Moreover, we are also required to establish whether there are any beneficial owners on whose behalf the contract or activity is taking place, thus, we would request you to identify anyone who you would consider to be a beneficial owner. Where fitting, the source or destination of funds may also be requested. Without this information we will be unable to continue with any work on your behalf.
Familiar Homes buyers Ltd has rigorous internal controls and monitoring systems in place to satisfy themselves that their customers are not involved with criminal or fraudulent activity.
Customer due diligence for Familiar Homes buyers Ltd involves determining from the outset:
Familiar Homes buyers Ltd obtain this data by requesting customers provide certain documentation. We require sight of all original or certified documents and may organise for a representative to meet you in person so that photographs / photocopies of documents can be carried out for our registers. Once Familiar Homes buyers Ltd are in receipt of all compulsory documents these will be analysed in more detail using fraud detection software (if required).
Below is a list of acceptable identity documents. Subject to your specific circumstances, Familiar Homes buyers Ltd may liaise with you for further/other certification.
Familiar Homes buyers Ltd also require vendors to be photographed and provide their signatures in the presence of our Representative. Customers / property owners are to advise us if they have changed their name in the last year to assist Familiar Homes buyers Ltd with their check for name changes.
LIST A – IDENTITY DOCUMENT
LIST B – PROOF OF ADDRESS
If you are acting as a Representative of an Estate we require the following:
If you are acting as a Representative of a UK Company we will also require the following:
If you are acting as a Representative of an Offshore Company we will also require the following:
If you are acting as a Representative of a Trust we require the following:
If Familiar Homes buyers Ltd has any doubts at all about a customer’s identity, we won’t continue to deal with you until we are completely satisfied of your identity and if the situation presents itself we will report the individual(s) to the appropriate regulatory authorities.
Familiar Homes buyers Ltd will apply further due diligence measures on their customers when:
Familiar Homes buyers Ltd is and The Property Redress Scheme. We are committed to preventing fraud in the property industry. The Fast House Sale business inappropriately has become targeted by fraudulent sellers of and it’s for this reason why Familiar Homes buyers Ltd are cautious and enthusiastic at the same time in establishing the identities of their customers.
Familiar Homes buyers Ltd is committed to combating Money Laundering and the deterrence of fraud and identity theft. The foremost legislation governing money laundering is the Proceeds of Crime Act 2002, and abiding to this law, Familiar Homes buyers Ltd undertake physical and documentary checks to prove homeowners identity and confirmation of residence. The critical reason for doing this is to protect the Familiar Homes buyers Ltd brand, business and the general public.
If customers of Familiar Homes buyers Ltd decide not to choose a lawyer recommended by us, Familiar Homes buyers Ltd will subsequently then have to undertake due diligence checks on your legal representative. If Familiar Homes buyers Ltd suspect any sign of untrue activity there will be no unwillingness to report the offence to our Money Laundering Regulatory Officer (MLRO) and in turn the National Crime Agency.
Familiar Homes buyers Ltd has a reputation for acquiring properties fast and for this reason we can be targeted by fraudsters who attempt to convey identity theft. Identity theft is generally where the property owner gives the impression that they are the home owners and then sell the property without the awareness of the true owner.
Familiar Homes buyers Ltd continually train their employees on money laundering and counter fraud actions and have a wholesome working relationship with the relevant authorities in this arena. In addition to the documents we will obtain from customers, Familiar Homes buyers Ltd will also undertake further confirmation checks in supplement to the ones discussed above.
Familiar Homes buyers Ltd has a relationship with the National Crime Agency and we consistently report our reservations so that the business and the general public are safeguarded at all times. We habitually report suspicions in sureness to the National Crime Agency and can still act to proceed with a potentially fraudulent purchase with a view to catching fraudsters with the suitable authorities.
With a view to being transparent, all telephone calls may recorded for training and monitoring purposes.
You can cancel at any time but are bound by the terms and conditions of any documents that have been signed, if cost of been incurred during the sale and you withdraw, then you will be liable for these cost only, that said we will let you know all of our cost in relation to selling your home on request, we do not charge you a selling fee.