Familiar Homes buyers Ltd, Complaints Procedure explains how to make a complaint.
If you have a grievance, please put it in writing, including as much detail as possible. We will then respond in line with the time-frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Redress scheme to consider without our final viewpoint on the matter). If you need to make a complaint, the address for correspondence is:
Mr Neville Douglas
Familiar Homes Buyers
Apartment 27 Forestedge
Even if you have already made your complaint verbally to a representative at Familiar Homes buyers Ltd , you will still need to issue your complaint in writing.
What will happen next?
If you are a customer / general public:
The Property Redress scheme
Tel: 0333 321 9418
You will need to submit your complaint to The Property Redress scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.